Conversations

Update a conversation

PATCH

/{phone_number_id}/conversations/{id}

package main

import (
  "fmt"
  "strings"
  "net/http"
  "io"
)

func main() {

  url := "https://api.kirimdev.com/v1/106540352242922/conversations/example"

  payload := strings.NewReader("{ \"status\": \"open\", \"assigned_to\": \"example\" }")

  req, _ := http.NewRequest("PATCH", url, payload)

  req.Header.Add("Authorization", "Bearer <token>")
  req.Header.Add("Content-Type", "application/json")

  res, _ := http.DefaultClient.Do(req)

  defer res.Body.Close()
  body, _ := io.ReadAll(res.Body)

  fmt.Println(res)
  fmt.Println(string(body))

}

const url = 'https://api.kirimdev.com/v1/106540352242922/conversations/example';
const options = {
  method: 'PATCH',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: '{"status":"open","assigned_to":"example"}'
};

try {
  const response = await fetch(url, options);
  const data = await response.json();
  console.log(data);
} catch (error) {
  console.error(error);
}

use std::str::FromStr;
use serde_json::json;
use reqwest;

#[tokio::main]
pub async fn main() {
    let url = "https://api.kirimdev.com/v1/106540352242922/conversations/example";

    let payload = json!({
        "status": "open",
        "assigned_to": "example"
    });

    let mut headers = reqwest::header::HeaderMap::new();
    headers.insert("Authorization", "Bearer <token>".parse().unwrap());
    headers.insert("Content-Type", "application/json".parse().unwrap());

    let client = reqwest::Client::new();
    let response = client.request(reqwest::Method::from_str("PATCH").unwrap(), url)
        .headers(headers)
        .json(&payload)
        .send()
        .await;

    let results = response.unwrap()
        .json::<serde_json::Value>()
        .await
        .unwrap();

    dbg!(results);
}

curl --request PATCH \
  --url https://api.kirimdev.com/v1/106540352242922/conversations/example \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '{ "status": "open", "assigned_to": "example" }'

Update status (open / resolved / pending) and/or assigned_to (user id, or null to clear). At least one field must be present.

Authorizations

bearerAuth

Parameters

Path Parameters

phone_number_id

required

Meta WhatsApp Business phone_number_id of the connected account that should send / own this resource. Discoverable via GET /v1/accounts (returned as phone_number_id on each row).

string

/^\d{6,20}$/

Example

106540352242922

Meta WhatsApp Business phone_number_id of the connected account that should send / own this resource. Discoverable via GET /v1/accounts (returned as phone_number_id on each row).

required

string

/^cnv_[0-9A-HJKMNP-TV-Z]{26}$/

Request Body

application/json

object

status

string

Allowed values: open resolved pending

assigned_to

string | null

>= 1 characters <= 64 characters

Responses

200

Updated conversation

application/json

object

data

required

object

required

string

object

required

string

Allowed values: conversation

status

required

string

Allowed values: open resolved pending

contact

required

object

required

string

phone_number

required

string | null

name

required

string | null

whatsapp_account

required

object

phone_number

required

string | null

phone_number_id

required

Meta business_phone_number_id — use as the {phone_number_id} path segment in /v1/{phone_number_id}/... endpoints.

string | null

customer

required

End-customer (multi-tenant platform mode) that owns this account. NULL for direct-org accounts.

object

required

string

name

required

string

assignee

required

object

required

string

name

required

string | null

email

required

string | null

unread_count

required

integer

last_message_at

required

string | null format: date-time

last_inbound_at

required

string | null format: date-time

created_at

required

string format: date-time

updated_at

required

string format: date-time

request_id

required

string

Example

{
  "data": {
    "id": "cnv_01HXYZABCDEFGHJKMNPQRSTVWX",
    "object": "conversation",
    "status": "open",
    "whatsapp_account": {
      "phone_number_id": "106540352242922",
      "customer": {
        "id": "cus_01HXYZABCDEFGHJKMNPQRSTVWX"
      }
    }
  }
}

400

Validation failure

application/json

object

error

required

object

type

required

string

Allowed values: invalid_request_error authentication_error permission_error not_found conflict rate_limit_error api_error

code

required

string

message

required

string

param

string

request_id

required

string

Example

{
  "error": {
    "type": "invalid_request_error",
    "code": "invalid_phone_number",
    "request_id": "req_01HXYZABCDEFGHJKMNPQRSTVWX"
  }
}

401

Authentication failure

application/json

object

error

required

object

type

required

string

Allowed values: invalid_request_error authentication_error permission_error not_found conflict rate_limit_error api_error

code

required

string

message

required

string

param

string

request_id

required

string

Example

{
  "error": {
    "type": "invalid_request_error",
    "code": "invalid_phone_number",
    "request_id": "req_01HXYZABCDEFGHJKMNPQRSTVWX"
  }
}

404

Resource not found

application/json

object

error

required

object

type

required

string

Allowed values: invalid_request_error authentication_error permission_error not_found conflict rate_limit_error api_error

code

required

string

message

required

string

param

string

request_id

required

string

Example

{
  "error": {
    "type": "invalid_request_error",
    "code": "invalid_phone_number",
    "request_id": "req_01HXYZABCDEFGHJKMNPQRSTVWX"
  }
}

422

Semantic failure (e.g. idempotency key reuse, pre-send compliance guard, media not found)

application/json

object

error

required

object

type

required

string

Allowed values: invalid_request_error authentication_error permission_error not_found conflict rate_limit_error api_error

code

required

string

message

required

string

param

string

request_id

required

string

Example

{
  "error": {
    "type": "invalid_request_error",
    "code": "invalid_phone_number",
    "request_id": "req_01HXYZABCDEFGHJKMNPQRSTVWX"
  }
}

429

Rate limit exceeded

application/json

object

error

required

object

type

required

string

Allowed values: invalid_request_error authentication_error permission_error not_found conflict rate_limit_error api_error

code

required

string

message

required

string

param

string

request_id

required

string

Example

{
  "error": {
    "type": "invalid_request_error",
    "code": "invalid_phone_number",
    "request_id": "req_01HXYZABCDEFGHJKMNPQRSTVWX"
  }
}

500

Internal server error

application/json

object

error

required

object

type

required

string

Allowed values: invalid_request_error authentication_error permission_error not_found conflict rate_limit_error api_error

code

required

string

message

required

string

param

string

request_id

required

string

Example

{
  "error": {
    "type": "invalid_request_error",
    "code": "invalid_phone_number",
    "request_id": "req_01HXYZABCDEFGHJKMNPQRSTVWX"
  }
}