AI Agent labels now send contact.updated
Released: October 8, 2026
AI Agent labels Fixed
Section titled “AI Agent labels ”When the AI Agent tagged a conversation, the label stayed on that conversation
only. It was not added to the contact, and no contact.updated webhook was
sent, so integrations that react to contact labels never saw it.
AI-applied labels now behave like a label added from the dashboard or the public API:
- The label is added to the conversation and to its contact.
- One
contact.updatedevent is sent with the contact’s currentlabels. - Re-applying a label the contact already has sends nothing.
The event payload is unchanged.